The Live Chat Solution You Can Rely On

Connect. Engage. Empower.

Build stronger relationships, boost team performance, and harness AI to improve the quality of your conversations.

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California Department of Corrections and Rehabilitation

The Gold Standard in Live Chat Support

Let AI Handle up to 80% of All Chats

Automate up to 80% of all chats with our AI chatbot and seamlessly escalate complex queries to live chat agents for streamlined personalized support.

Do More with Agent Assist

Receive context-aware suggestions with Agent Assist, our advanced AI suggestions engine. Automatically refine your responses and communicate in 90+ languages.

Convert Conversations into Actions

Wrap up chats with Agent Assist and add internal comments for context. Easily categorize interactions (inquiry, feedback, complaint, etc.) for training, and create tickets for critical ones.

Protect Sensitive Customer Data

Trust Comm100 Live Chat to protect customers’ data. We adhere to top security standards (SOC 2, ISO 27001, HIPAA, GDPR) and employ robust safeguards like encryption and role-based access.

“We knew that we weren’t reaching a whole demographic profile because we were only offering phone and email support. If we wanted to connect with these potential donors, we had to provide them with a digital channel that was convenient and instant — and live chat was the obvious answer.”

– Denny Michaud, Customer Relations Manager, Canadian Blood Services

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Empower Agents, Inform Managers, and Delight Visitors

Agent
Experience

Manager
Experience

Visitor
Experience

Agent Experience

Optimized for Performance

Streamline Support Operations

Work seamlessly across devices and platforms. Manage customer interactions easily with our intuitive Agent Console.

Keep track of all conversations, visitor details, and chat history in a single, easy-to-navigate view for enhanced productivity.

Boost Efficiency with Smarter Features

Proactively assist customers by previewing their messages in real-time and searching your knowledge base.

Accelerate response time with keyboard shortcuts, canned messages, and other time-saving features.

Enhance your responses with Agent Assist. Get smart suggestions, easily rephrase, expand, summarize, and adjust the tone for improved conversation quality.

Better Understand Your Visitors

Personalize every interaction by seeing the complete visitor profile. Access real-time details, past interactions, and CRM data to anticipate needs and build meaningful connections.

Experience Improved Collaboration

Enhance customer support with real-time collaboration. Enable admins or senior agents to monitor chats, share notes, and provide valuable context to frontline agents during interactions.

Manager Experience

Powered by Data for Better Results

Deliver Targeted Support

Route chats to the best-suited agent based on location, skills, seniority, visitor segments, and departments, all within a single, streamlined console for superior customer experience.

Achieve Operational Excellence

Optimize chat distribution with load balancing, capability weighting, and round-robin for efficient agent utilization.

Minimize wait times effectively with smart queue management. Keep visitors informed and engaged throughout the process, improving overall experience and reducing frustration.

Enhance Conversations

Maximize customer satisfaction by actively monitoring live chats, reviewing transcripts and AI-generated summaries, offering live coaching, and taking over chats as needed to ensure every interaction leaves a positive impression.

Unlock Actionable Insights

Track chat volume and analyze queue performance (visitor wait times, abandonment rates, and refusals) to enhance support operations

Analyze wait time data, track chat transfer trends, and identify peak hours to optimize shift schedules and resource allocation.

Monitor agent performance by analyzing chat durations and response times to identify areas for improvement. Generate custom reports (weekly/monthly) for analysis and efficiency.

+ More about live chat reporting

Visitor Experience

Personalized for Maximum Satisfaction

Guide Visitors to the Right Question

Enable visitors to articulate their needs quickly and accurately by intelligently suggesting relevant questions, reducing friction and streamline interactions for both visitors and agents.

Customize for Your Brand

Enjoy complete control over the appearance of your chat window and button. Choose from different styles, colors, and backgrounds, or use your own CSS.

Dynamically adjust chat designs for different visitor segments or websites to create a truly unique brand experience.

Never Miss a Lead Again

Let the Comm100 AI Chatbot take over when your agents are unavailable to collect specific visitor information with human-like responses.

The chatbot can seamlessly route visitors to the appropriate contact forms and automatically forward email transcripts to the designated recipients.

Connect with Tailored Invitations

Manually invite specific visitors or automate invitations using custom rules. Choose from various invitation styles, personalize with images and messages, and increase customer engagement.

Share Audio, Video, Screen & Files

When a text chat isn't sufficient, seamlessly transition to audio or video calls for personalized support.

Accelerate resolutions with screen sharing. Share files directly within the chat window for faster information exchange.

“With Comm100 Live Chat combined with Comm100 Chatbot, we can now deliver fast, efficient, 24/7 support that helps us engage with more prospective students and provide better support.”

– Victoria Anderson
Manager, Admission Operations, Undergraduate Admission and Recruitment, Queen’s University

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Empowering You to Reach Your Goals

1 Day

Deployment Period

ROI can begin< 4 weeks

4.2/5

Average CSAT

Reported across all verticals

23 Sec

Average Wait Time

Connect faster with your visitors

Real Success: How Our Live Chat Transforms CX

Google FitbitGenerated $6M in net new pipeline in the first year

“Many of the tools we looked at were too focused on customer success and didn’t have the right functionality for B2B sales. Comm100 had a good mix of both and supported our sales use case better than other vendors we evaluated.”

- Joanie Gentile,

Sr. Business Operations Manager

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University of British Columbia Reduced student wait time by 30%

“We face a high student to advisor ratio, so triaging requests with Comm100 has allowed us to serve more students, more quickly. We automate the simple queries off the top with a chatbot, then pass more complicated questions to live chat.”

- Terina Mailer,

Manager, Academic & Career Advising, UBC Okanagan

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Global Affairs CanadaChatbot handles 78% of incoming chats

“We wanted to make it easier for our whole stakeholder base to contact us. Comm100 has given us that – every individual can now choose what channel they prefer and get their query answered, quickly and accurately.”

- IT Professional, Global Affairs Canada

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HSS TrainingAchieved 4.76/5 average CSAT rating

"Switching to Comm100 was a no-brainer for us. Comm100’s reporting capabilities were so much better. The UI is very clear and it’s great being able to customize our whole setup by ourselves in just a few clicks. ”

- Shane Perkins,

Commerce Manager, HSS Training

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